1. Customer calls
Whether you're mid-job, off duty, or just can't get to the phone, the call still comes in. Jill answers it for you, 24/7 — day, night, and weekends.
Your business number simply forwards to Jill when you don't pick up. Customers get a real voice instead of a beep — so they stay on the line, explain the problem, and wait for your callback instead of calling the next plumber.